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FAQ'S

What if I change my mind on design, size or date of collection?

Any changes to an order need to have 2 weeks notice. Within 2 weeks I will try my best to help but cannot guarantee its possible.

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I have an allergy can I still order?

Of course, however my kitchen handles NUTS, DAIRY, EGGS, GLUTEN, SOYA daily so I cannot guarantee it will be e.g. 'NUT FREE'. All my products can contain traces of the above to due cross commination.

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What if I have to change plans due to COVID?

Please let me know ASAP if any changes to your order due to COVID related issues, I will do my best to change dates/size. I need 2 weeks notice however I will do my best to be flexible.

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Do you make cakes with fondant?
I no longer make iced figures, iced toppers or cover cakes with fondant.

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Do you make Vegan cakes?
I offer vegan cupcakes (boxes of 12) and also a vegan cake, vegan cakes are limited on design due to their nature

Vegan cakes are made in a kitchen that handles EGGS & DAIRY so please be aware of cross commination or traces.

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Can I have miniature alcohol bottle on my cake? 

Yes, but this needs to be provided by you and dropped off at the collection address at least 2 week before your cake is due to be collected as I don't have an alcohol license. 
 

T&C'S

Cake Responsibility

Once a cake/cupcakes have left Sugar Sparrow, transport & storage is not Sugar Sparrow responsibility. Please follow instructions given to look after your cake.

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Cancellation

You can cancel your order and have a full refund with more than 14 days notice, less than 14 days only a 50% refund will be given.

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Allergens & Intolerances

If you have a allergy or intolerance please advise in the 'notes' section when checking out.

Be aware all products are made in a kitchen that handles

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NUTS, DAIRY, EGGS, GLUTEN, SOYA, PEANUTS

All my products can contain traces of the above to due cross commination.

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COVID

If you cancel or change your order due to COVID please inform me ASAP. If Sugar Sparrow have to cancel your order due to COVID, you will receive a full refund.

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Collection Time

Please arrive on the date of your order, we cannot guarantee your order will be avaible if you are late.

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Order Date vs Celebration Date

If you are planning to celebrate/cut into your cake a different day to ordering please advise in the notes. Cakes are best eaten within the first 4 days of collection. Cupcakes 3 days.

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