What if I change my mind on design, size or date of collection?
Any changes to an order need to have 2 weeks notice. Within 2 weeks I will try my best to help but cannot guarantee its possible.
I have an allergy can I still order?
Of course, however my kitchen handles NUTS, DAIRY, EGGS, GLUTEN, SOYA daily so I cannot guarantee it will be e.g. 'NUT FREE'. All my products can contain traces of the above to due cross commination.
What if I have to change plans due to COVID?
Please let me know ASAP if any changes to your order due to COVID related issues, I will do my best to change dates/size. I need 2 weeks notice however I will do my best to be flexible.
Do you make cakes with fondant?
I no longer make iced figures, iced toppers or cover cakes with fondant.
Do you make Vegan cakes?
I offer vegan cupcakes (boxes of 12) and also a vegan cake, vegan cakes are limited on design due to their nature.
Vegan cakes are made in a kitchen that handles EGGS & DAIRY so please be aware of cross commination or traces.
Can I have miniature alcohol bottle on my cake?
Yes, but this needs to be provided by you and dropped off at the collection address at least 2 week before your cake is due to be collected as I don't have an alcohol license.
Once a cake/cupcakes have left Sugar Sparrow, transport & storage is not Sugar Sparrow responsibility. Please follow instructions given to look after your cake.
You can cancel your order and have a full refund with more than 14 days notice, less than 14 days only a 50% refund will be given.
Allergens & Intolerances
If you have a allergy or intolerance please advise in the 'notes' section when checking out.
Be aware all products are made in a kitchen that handles
NUTS, DAIRY, EGGS, GLUTEN, SOYA, PEANUTS
All my products can contain traces of the above to due cross commination.
If you cancel or change your order due to COVID please inform me ASAP. If Sugar Sparrow have to cancel your order due to COVID, you will receive a full refund.
Please arrive on the date of your order, we cannot guarantee your order will be avaible if you are late.
Order Date vs Celebration Date
If you are planning to celebrate/cut into your cake a different day to ordering please advise in the notes. Cakes are best eaten within the first 4 days of collection. Cupcakes 3 days.